Support Tickets

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TKT-2025-4782

Cash Dispenser Jam - ATM Not Dispensing

Critical
📍 Downtown Branch - 5th Ave ⏰ 2 hours ago Open
ATM ID: ATM-NY-1247
Model: NCR SelfServ 88
Error Code: E-4521 (Dispenser Jam)
Assigned To: Field Tech #12
TKT-2025-4781

Card Reader Malfunction - Unable to Read Chips

High
📍 Airport Terminal 3 ⏰ 4 hours ago In Progress
ATM ID: ATM-JFK-0893
Model: Diebold Opteva 760
Error Code: E-2109 (Card Reader Fault)
Assigned To: Field Tech #7
TKT-2025-4780

Network Connectivity Issues - Intermittent Connection

High
📍 Westside Mall ⏰ 5 hours ago In Progress
ATM ID: ATM-WS-2341
Model: Wincor Nixdorf Pro Cash 2050
Error Code: N-1024 (Network Timeout)
Assigned To: Network Team
TKT-2025-4779

Receipt Printer Out of Paper

Medium
📍 Central Station ⏰ 6 hours ago Open
ATM ID: ATM-CS-5672
Model: NCR SelfServ 32
Issue: Printer Paper Empty
Assigned To: Maintenance Team
TKT-2025-4778

Software Update Required - Security Patch

Low
📍 University Campus ⏰ Yesterday Resolved
ATM ID: ATM-UC-8901
Model: Diebold Opteva 750
Update: Security Patch v2.4.1
Completed By: IT Team

Recent Activity

✓
Ticket Resolved
TKT-2025-4778 - Software update completed
5 minutes ago
➕
New Ticket Created
TKT-2025-4782 - Cash dispenser jam
2 hours ago
👤
Tech Assigned
Field Tech #7 assigned to TKT-2025-4781
4 hours ago
💬
Comment Added
Customer update on TKT-2025-4780
5 hours ago

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